Here we have tried to provide answers to general questions you may have regarding payment methods, shipping options, refund policy, cancellation policy, and special orders. If you have any questions not addressed, please feel free to contact us by phone 281-528-9898 or email at firstname.lastname@example.org.
You are a very important customer to us and we want you to be happy with your purchase! We make every effort to send your order accurately and quickly. Most orders will be processed and mailed within 48 business hours of the order being placed. Should we make a mistake filling the order, please contact us immediately so we can fix the problem! Our email is email@example.com or you may call Monday – Friday between 10:00 am and 4:00 pm Central Time at 281-528-9898.
GRS Fabrics Orders
You will be asked if you wish to print or save a copy of your order after checkout is completed. The email address entered during the checkout process will receive a copy of the completed order as acknowledgement of the order. Any issues regarding the order will also communicated via email, please be sure that your spam filters do not reject emails from us.
GRS Fabrics offers pre-orders on select collections. These are offered at 5% off the retail price. Your card will be charged for the order amount at time of checkout. The pre-ordered fabrics will be processed and shipped as soon as they arrive in store. Any in stock items purchased at the same time will be shipped once pre-ordered items arrive; you will not receive your order in separate shipments for in stock and pre-ordered items. If there is an issue with items upon arrival to GRS Fabrics, you will be contacted to reconcile.
Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (delivery outside the US) may be subject to customs duties and taxes. Please do not inquire about us falsifying any customs documentation that may be required for your overseas purchase.
We accept payment for your order via Visa, MasterCard, American Express, and Discover credit cards. Our Checkout Process is transacted via a secure encrypted method for online safety.
We do not accept Pay Pal, personal checks, money orders, or certified checks.
GRS Frequent Fabric Shopper Rewards Program- In Store Only
It pays to shop at GRS Fabrics! Once you spend $250.00, a reward in the form of a 10% discount will be applied to your profile stored in our system. It is redeemable on your next transaction or can be held in your profile until you would like to redeem it. This 10% discount is in addition to any applicable sales we currently have in effect. We offer GRS Frequent Fabric Shopper rewards program in-store only.This is automatically tracked in our point of sale system. You will be notified upon check-out by an employee when a reward is available to be redeemed. Eff. 3/2020
We will notify you via email should an item be on back-order or not available as ordered. We are happy to work with you to select a suitable alternate fabric, if you wish.
Bolt fabric is sold at a quarter yard minimum, and then in quarter yard increments above the minimum. We will notify you if we are not able to send your order in one continuous piece. Yardage offered online is subject to availability and prior sales are possible. We will notify you via email if an item is no longer available. Alternately, please contact us or indicate in the comments area during Checkout should you need more than we show available of a particular fabric.
We are happy to cut you Fat Quarters off any bolt. Please indicate if you would like a Fat Quarter 18" x 22". Place an order for 1/2 yd and we will contact you and credit you the difference. Fat Quarters are $3.25 each.
Pictures of fabric swatches we use are provided by the manufacturer. Due to numerous factors beyond our control, such as variations in dye lots or your individual monitor settings, we cannot guarantee that the fabric you receive will be 100% identical to that displayed. If you are not sure about color compatibility within your fabric selection, please include a request in the comments area during check out and we can let you know if something seems amiss.
All our fabric is high quality cotton and is torn to maintain the fabric straight of grain. Experienced quilters are aware of the importance of keeping the grain straight for accurate piecing and sewing; and that the bolt fold line is almost always inaccurate. We also add an additional amount to our measured pieces to allow for the customer lining up the grain edge and straightening maintaining the integrity of the grain for further cutting. Actually, cutting fabric from the bolt by scissors or rotary cutter ultimately results in a shortage of measure once the grain is straightened
We have several steps in place to ensure the accuracy of pulling and cutting of orders and you can be assured that your order will not be processed in a careless or hurried manner.
There are no returns on orders – unless there is a defect or damage to the fabric. If you receive a product from us that is damaged, please contact us immediately so we can correct the situation. Any returned item must be unused, in original packaging and in the same condition as when we sent it to you. There can be no odors such as cigarette smoke, stains, pet hairs, or anything else that would make it unsalable. Please contact us first for a return authorization number. No refunds will be authorized after 20 days from purchase. Exceptional circumstances, if approved, will incur a 25% restocking fee. Shipping, handling and insurance costs will not be refunded.
Once orders are placed online or submitted via email, they cannot be cancelled or changed. We will contact you via email with available options should we be unable to fill your complete order. Extraordinary exceptions will be subject to 25% restocking fee.
Shipping Policy Please be aware - USPS has notified us shipping is taking much longer than anticipated due to high volume of packages. Thank you for your patience during this time and please allow extra shipping time.
Yardage will be shipped in continuous lengths (one piece) unless we notify you otherwise prior to shipping the order.
Shipping costs will be paid by the buyer at the time of purchase. The nature of our products allows us to use USPS Flat Rate packaging as our normal method of shipping. This provides the most economical means of delivery for you, in most instances. Should you require more expedient, or other shipping methods for any reason, please contact us prior to purchase to discuss other options. Be aware that bulky fabrics, such as flannel or wideback fabrics, boxed kits and/or bulky items may push the shipping packaging into the next shipping price category. If this occurs, we will contact you by email to fulfill the additional shipping.
Tracking details will be recorded on your order and emailed to you via ShipStation. Once a package is received by the USPS, we have no guarantee of delivery time nor control over handling times.
We reserve the right to select alternate shipping methods should the volume, size or packaging of your item lend itself to another method, and we will notify you via email prior to shipping. Some items may be repackaged to reduce shipping costs, such as removing cardboard backing from layer cakes. If the actual shipping costs are significantly different than the standard rate, your charges will be reduced or increased accordingly.
We will be happy to ship your purchase overseas, utilizing USPS Flat Rate International shipping, in most cases, and customer prepayment of the charges. Generally up to 8 yards, not flannel or wideback, will fit into an envelope. Please do not inquire about falsifying any customs documentation that may be required for your overseas purchase.
If the shipping address you provide contains errors or should your package be otherwise returned to us undelivered, we will attempt to obtain correct delivery information to send again and charge you for the additional shipping cost.
We make every attempt to ship items within 48 business hours after completion of payment processing.
We’re happy to special order items if at all possible. Please feel free to contact us with your requests and we’ll do our best to locate them for you. We require items to be paid for in full before placing a special order. We also stock a large selection of items that are not listed online. Please contact us to see if we might have that long-searched for piece you’ve needed!