Policies & FAQ
Here we have tried to provide answers to general questions you may have regarding payment methods, shipping, refund and our cancellation policy. If you have any questions not addressed, please feel free to contact us by phone 281-528-9898 or email at email@example.com.
You are a very important customer to us and we want you to be happy with your purchase! We make every effort to send your order accurately and quickly. Most orders will be processed and mailed within 48 business hours of the order being placed. Should we make a mistake filling the order, please contact us immediately so we can fix the problem! Our email is firstname.lastname@example.org or you may call Tuesday – Friday between 10:00 am and 4:00 pm Central Time at 281-528-9898.
GRS Fabrics Orders
The email address entered during the online transaction during checkout process will receive a copy of the completed order as acknowledgement of the order. Any issues regarding the order will also be communicated via email, please be sure that your spam filters do not reject our emails .
GRS Fabrics offers pre-orders on select collections. These are offered at 5%-10% off the retail price. Your card will be charged for the order amount at time of checkout. The pre-ordered fabrics will be processed and shipped as soon as they arrive in store. Any in stock items purchased at the same time will be shipped once pre-ordered items arrive. You will not receive your order in separate shipments for in stock and pre-ordered items. If there is an issue with items upon arrival to GRS Fabrics, you will be contacted to reconcile.
Bounce Back Coupons & Come Back Coupons are a 1 time use to be used within the dates on coupon. Coupons are for discounts on Full Price fabrics & items. Coupons are not stackable during Flash Sales, Special Sales, on in-store Sale Fabrics/discounted items, or Last Call items.
Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (delivery outside the US) may be subject to customs duties and taxes. Please do not inquire about us falsifying any customs documentation that may be required for your overseas purchase.
ONLINE: We accept payment for your order via Visa, MasterCard, American Express, and Discover credit cards. Our Checkout Process is transacted via a secure encrypted method for online safety.
IN-STORE: We accept most major credit cards. We DO NOT accept Pay Pal, Vinmo, Amazon pay, out-of-state checks, money orders, or certified checks.
GRS Frequent Fabric Shopper Rewards Program - In Store Only
It pays to shop at GRS Fabrics! Once you spend $250.00, a reward in the form of a 10% discount will be applied to your profile stored in our system. It is redeemable on your next in-store transaction or can be held in your profile until you would like to redeem it. This 10% discount is in addition to any applicable sales we currently have in effect. (Exception: Does not stack during Quilt Festival!) This is automatically tracked in our point of sale system. You will be notified upon check-out by an employee when a reward is available to be redeemed. Eff. 3/2020
Bolt fabric is sold at a quarter yard minimum, and then in quarter yard increments above the minimum. We will notify you if we are not able to send your order in one continuous piece. Yardage offered online is subject to availability and prior sales are possible. We will notify you via email if an item is no longer available. Alternately, please contact us or indicate in the comments area prior to Checkout should you need more than we show available of a particular fabric.
Pictures of fabric collections we use are provided by the manufacturer. Due to numerous factors beyond our control, such as variations in dye lots or your individual monitor settings, we cannot guarantee that the fabric you receive will be 100% identical to that displayed.
We are transitioning from "ripping" our fabric on the grain line to "rotary cutting" our fabric. There will be bolts that will have a "ripped" edge and a "rotary cut" edge. We make sure to give you ample fabric to remove the ripped edge to square up your fabric. We will still "rip" wide back or 108" fabric on the grain line to ensure a rectangular piece of fabric.
Kits & Quilt Kits
Please read all the description for Quilt Kits or Project Kits before purchasing. While some Kits include most fabric to complete the project, others will include a precut and pattern. GRS Fabrics does reserve the right to substitute similar colors and/or prints when the suggested fabric is unavailable. Shop made kits and bundles are photographed in-shop. If you have any questions, please ask or call before purchasing a Kit.
All sales are FINAL! There are no returns on orders once they have left the shop – If you receive a product from us in error, please contact us immediately so we can correct the situation. Once the fabric has been washed, dried, ironed, quilted, or manipulated in any way, there will be NO refund. If a refund is warranted it MUST be within 30 days of purchase and approved by the General Manager.
Once orders are placed online or submitted via email, they cannot be cancelled or changed. We will contact you via email with available options should we be unable to fill your complete order.
Shipping Policy -
Yardage will be shipped in continuous lengths (one piece) unless we notify you otherwise prior to shipping the order.
Applicable shipping costs will be paid by the buyer at the time of purchase. The nature of our products allows us to use USPS Priority Flat Rate or UPS Ground Saver packaging as our method of shipping. This provides the most economical means of delivery for you, in most instances.
Tracking details will be recorded on your order and emailed to you via ShipStation or Pirateship our shipping sites. Once a package is received by the USPS or UPS, we have no guarantee of delivery time nor control over handling times.
We will be happy to ship your purchase overseas, utilizing USPS Flat Rate International shipping or UPS International Shipping. Generally up to 8 yards, not flannel or wideback, will fit into an envelope. Please do not inquire about falsifying any customs documentation that may be required for your overseas purchase.
If the shipping address you provide contains errors or should your package be otherwise returned to us undelivered, we will attempt to obtain correct delivery information to send again and charge you for the additional shipping cost.
We make every attempt to ship items within 48 business hours after completion of payment processing.